Corrupted links in emails

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SIVC
Posts: 1
Joined: Thu May 14, 2020 11:06 am

Corrupted links in emails

Post by SIVC » Thu May 14, 2020 11:15 am

Hi,
I purchased Dada Mail Pro (lifetime) on 16th April on behalf a social club I'm involved in.
Although installation went smoothly, soon after going live with our members there was an issue with a corrupted link to a Zoom meeting in one of our emails. We are only using Dada Mail in Bridge / discussion group mode.
I sent emails to support@dadamail.zendesk.com (as the documentation suggested) on 28th & 29th April but received no reply of any sort.

Since then we have encountered another corrupted link in an email (although not in quite same way - not sure if related mechanism).

This is rather disappointing as although we are only a club of 55 members (although celebrating 40 years in October) we put our faith in Dada Mail and paid for the lifetime licence so would have access to support.

Please could you advise if this is correct place to post requests for support or if not, where?

I will supply more details of the issues when I know I'm using the right channel.
Thanks,
Richard

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