Pro Dada - Can't access program

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LeeU
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Joined: Mon Oct 26, 2020 9:13 pm

Pro Dada - Can't access program

Post by LeeU » Mon Oct 26, 2020 9:19 pm

I had my website erased but it has been restored from a backup. However, when I try to run the software, I get the following error message:
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Code: Select all

Forbidden
    You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
--------

Any ideas how to fix this?

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dadamail
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Re: Pro Dada - Can't access program

Post by dadamail » Wed Oct 28, 2020 1:12 am

Could be simply a file/directory permissions issue. The permissions of the directory the, "mail.cgi" file is located (and every directory above it) should be, "755", as should be the permission of the mail.cgi file itself.
Justin J
Creator, Dada Mail

LeeU
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Re: Pro Dada - Can't access program

Post by LeeU » Fri Oct 30, 2020 11:11 pm

I checked it and all the directories have the proper permission. Any other ideas?

If I need to reinstall, can I just "plug-in" to the existing database?

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dadamail
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Re: Pro Dada - Can't access program

Post by dadamail » Sun Nov 01, 2020 6:21 pm

Perhaps the smoking gun is in the error itself: "Server unable to read htaccess file" - did you check on that?
LeeU wrote:
Fri Oct 30, 2020 11:11 pm
If I need to reinstall, can I just "plug-in" to the existing database?
Yes.
Justin J
Creator, Dada Mail

LeeU
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Joined: Mon Oct 26, 2020 9:13 pm

Re: Pro Dada - Can't access program

Post by LeeU » Sun Nov 01, 2020 6:50 pm

That did it ... well mostly. (At first I didn't pay too much attention b/c I have a .htaccess file but the permissions needed to be changed to 755.)

However, now, when I try to send to email, I get the following message "Yikes! App/Server Problem!:" It says " information about this error may be available in the program's own error log." but I can't find the error in the Dada Mail log.

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dadamail
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Re: Pro Dada - Can't access program

Post by dadamail » Mon Nov 02, 2020 2:06 am

Justin J
Creator, Dada Mail

LeeU
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Joined: Mon Oct 26, 2020 9:13 pm

Re: Pro Dada - Can't access program

Post by LeeU » Tue Nov 03, 2020 4:27 pm

I found the file and it has errors, which include:

Code: Select all

[Mon Nov  2 14:50:27 2020] mail.cgi: Problems filling out the 'Sending Monitor' admin menu item with interesting bits of information about the mailouts: $DADA::Config::TMP (/home1/shamaror/public_html/emet/lists/.dada_files/.tmp) doesn't exist?! at DADA/Mail/MailOut.pm line 2087.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
running scheduled jobs at teardown @ Mon Nov  2 14:54:29 2020 at /home1/shamaror/public_html/emet/lists/dada//DADA/App.pm line 377.
PID: 473486 Can't open semaphore file at, '/home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_scheduled_tasks.lock': No such file or directory at DADA/App/ScheduledTasks.pm line 191.
PID: 473486 Scheduled Tasks may be running in a different process, stopping.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
[Mon Nov  2 14:55:27 2020] mail.cgi: Problems filling out the 'Sending Monitor' admin menu item with interesting bits of information about the mailouts: $DADA::Config::TMP (/home1/shamaror/public_html/emet/lists/.dada_files/.tmp) doesn't exist?! at DADA/Mail/MailOut.pm line 2087.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
[Mon Nov  2 15:00:27 2020] mail.cgi: Problems filling out the 'Sending Monitor' admin menu item with interesting bits of information about the mailouts: $DADA::Config::TMP (/home1/shamaror/public_html/emet/lists/.dada_files/.tmp) doesn't exist?! at DADA/Mail/MailOut.pm line 2087.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
running scheduled jobs at teardown @ Mon Nov  2 15:02:29 2020 at /home1/shamaror/public_html/emet/lists/dada//DADA/App.pm line 377.
PID: 501859 Can't open semaphore file at, '/home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_scheduled_tasks.lock': No such file or directory at DADA/App/ScheduledTasks.pm line 191.
PID: 501859 Scheduled Tasks may be running in a different process, stopping.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
Pro Dada 11.1.1 Stable 07/28/18 warning! Could not create, ' /home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_screen_cache - No such file or directory - disabling screen cache. at /home1/shamaror/public_html/emet/lists/dada//DADA/App/ScreenCache.pm line 74, <CONFIG> line 1.
running scheduled jobs at teardown @ Tue Nov  3 06:31:26 2020 at /home1/shamaror/public_html/emet/lists/dada//DADA/App.pm line 377.
PID: 292716 Can't open semaphore file at, '/home1/shamaror/public_html/emet/lists/.dada_files/.tmp/_scheduled_tasks.lock': No such file or directory at DADA/App/ScheduledTasks.pm line 191.
PID: 292716 Scheduled Tasks may be running in a different process, stopping.
Maybe getting somewhere now?

LeeU
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Re: Pro Dada - Can't access program

Post by LeeU » Tue Nov 03, 2020 8:56 pm

Well, I created the ".tmp" directory and it seems to work fine now. Seem right?

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dadamail
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Re: Pro Dada - Can't access program

Post by dadamail » Wed Nov 04, 2020 3:22 am

Strange that directory wasn't there, but manually creating it should work fine.
Justin J
Creator, Dada Mail

LeeU
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Re: Pro Dada - Can't access program

Post by LeeU » Wed Nov 04, 2020 5:04 pm

Thanks for the help. I appreciate it.

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