Can't save drafts or send emails after upgrading to newest version

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containercorps
Posts: 2
Joined: Wed Apr 13, 2022 7:43 pm

Can't save drafts or send emails after upgrading to newest version

Post by containercorps » Wed Apr 13, 2022 8:01 pm

I have been a dadamail user since 2010. I recently upgraded to the newest version 11.18. Everything with the installation seems to have gone smoothly. I can log in to dadamail, the SQL connection is working. I can add subscribers to my list. However if I try to save a draft email, I get an error message pop-up that says "Error saving draft: " with nothing after the colon. The autosave feature is also not functioning, i get an error message there that says "Problems auto-saving!" and the time stamp. These errors aren't causing anything to be recorded in the error log, so that's no help.

If I try to send the draft as a test message, I get the same "Error saving draft:" pop up, and when I click the close button, I get a server "Error 406 - Not Acceptable. Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner." I tried temporarily disabling mod security on my site to see if this changes anything, but i still get the same error.

I have tried several different installs to get this working, with increasing levels of desperation. First I did a standard upgrade from the previous version. Then I tried a clean installation using the same SQL database as my previous version. Then I tried a completely clean installation with a brand new SQL database. Finally, I tried a completely clean installation via my cpanel (my host, inmotion, offers Dadamail install through a service called Softaculous [which i had to pay $10 for!]). This successfully installed the dadamail software in a different location on my server and with completely new SQL database and a new .dada_files directory, but has led to the same issues.

Curiously, when I attempt to use the previous version of dadamail (which is still in my cgi-bin as a backup), it opens, although the formatting and styling of the interface is all missing (I assume this is due to the changes made to .dada_files when installing the new version) but I can save drafts and send test emails through the old version.

Any help here would be greatly appreciated.

containercorps
Posts: 2
Joined: Wed Apr 13, 2022 7:43 pm

Re: Can't save drafts or send emails after upgrading to newest version

Post by containercorps » Wed Apr 13, 2022 11:06 pm

I just now am seeing that this new version of the software has a lower limit for subscriber quota than my previous version. This version of the free software has a limit of 100 subscribers, and I have a bit over 500. Could that be the cause of the problems above? If so, I'd be happy to buy the pro version, I just want to make sure that'll fix it before I do.

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dadamail
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Re: Can't save drafts or send emails after upgrading to newest version

Post by dadamail » Mon Apr 18, 2022 3:49 am

Anything being reported in the program's error log?

https://dadamailproject.com/support/doc ... -Error-Log
Justin J
Creator, Dada Mail

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